About Course
Practical conflict-management training focused on recognizing escalation, maintaining professional presence, communication strategies, boundaries, disengagement, and requesting assistance.
Planned course modules
- Recognizing escalation
- Officer presence and communication
- Verbal de-escalation techniques
- Limits, disengagement, and backup
- Scenario-based decision making
- Final knowledge assessment
Curriculum is in development. This course is currently maintained as a draft and is not yet assigned to learners.